Welcome to Thurnix! These terms and conditions (“Terms”) govern the use of our SEO, web design, and other digital marketing services. By using Thurnix’s services, you agree to comply with these terms.
1. Definitions and Interpretation
1.1 Definitions of Terms
“Thurnix”, “we”, “us”, “our”: Thurnix Company Limited, located at No. 5, Street 9 (Cityland Park Hills), Go Vap Ward, HCMC
“Client”, “you”, “your”: The individual or organization using Thurnix’s services
“Service”: The SEO, web design, AEO, and other digital marketing services provided by Thurnix
“Website”: The website thurnix.com and its related subdomains
“Agreement”: The formal agreement between Thurnix and the client for the provision of services
1.2 Scope of Application
These Terms apply to:
All services provided by Thurnix
The use of the thurnix.com website
All forms of interaction and cooperation with Thurnix
Individual and business clients
2. Acceptance of Terms
2.1 Agreement to Terms
By:
Using Thurnix’s services
Signing a service contract or agreement
Making a payment for any service
Accessing and using the website
You confirm that you have read, understood, and agree to be bound by these Terms.
2.2 Legal Capacity
You confirm that you have the legal capacity to enter into a contract
If representing an organization, you have the authority to bind that organization
The minimum age to use the service is 18 years old
2.3 Changes to Terms
Thurnix reserves the right to amend these terms at any time
Changes will take effect 30 days after notification
Continued use of the service constitutes acceptance of the changes
3. Thurnix’s Services
3.1 SEO Services
Including but not limited to:
Comprehensive website SEO
Technical SEO optimization
On-page and Off-page SEO
Keyword research and content strategy
Link building and digital PR
Local SEO and Google Maps optimization
SEO monitoring and reporting
3.2 SEO-Friendly Web Design
Including but not limited to:
Responsive website design
Frontend and backend development
CMS integration and training
Performance optimization
Security implementation
Maintenance and support
3.3 AEO (Answer Engine Optimization) Services
Including but not limited to:
AI content optimization
Conversational AI setup
Multi-platform AI optimization
Voice search optimization
Knowledge graph building
3.4 Additional Services
Digital marketing consulting
Content marketing
Social media optimization
Analytics and reporting
Training and workshops
4. Service Delivery Process
4.1 Consultation and Quotation Process
Initial Contact: Client contacts us via website, email, or hotline
Free Consultation: Analysis of needs and proposal of solutions
Detailed Quote: Provision of a proposal with a clear scope of work
Negotiation: Adjustments based on specific requirements
Contract Signing: Finalizing the agreement and payment terms
4.2 Project Implementation Process
Kickoff Meeting: Project launch meeting and confirmation of requirements
Project Planning: Creating a detailed timeline and milestones
Execution: Implementation according to the agreed plan
Progress Reporting: Periodic reports on progress
Quality Assurance: Quality checks before handover
Delivery: Handover and training (if applicable)
Support: Post-delivery support as agreed
4.3 Timeline and Milestones
The timeline is specifically agreed upon in the contract
Milestone payments are based on completion progress
Delays may occur due to factors beyond our control
Timely notification of any changes will be provided
5. Thurnix’s Responsibilities
5.1 Quality Commitment
Thurnix commits to:
Providing professional services of high quality
Adhering to the agreed timeline and deliverables
Using best practices and white-hat methods
Transparent reporting on progress and results
Providing technical support during the warranty period
5.2 Limitation of Liability
Thurnix is not responsible for:
SEO results not achieved due to factors beyond our control
Algorithm changes by Google or other search engines
Downtime of third-party services (hosting, DNS, etc.)
Indirect or consequential damages
Force majeure events (natural disasters, pandemics, war)
5.3 SEO Results Disclaimer
SEO results cannot be 100% guaranteed
Rankings may fluctuate due to algorithm changes
The timeframe to achieve results may vary
Past performance does not guarantee future results
These Terms are effective as of January 1, 2025. By using Thurnix’s services, you confirm that you have read, understood, and agree to all of the above terms.
Frequently Asked Questions about Terms of Service
Common questions about Thurnix's terms and conditions of service
Yes, you can terminate the contract with 30 days written notice. However, you are still required to pay for the work that has been completed and may not be eligible for a refund on upfront payments depending on the project stage. We will ensure a smooth transition and provide the final deliverables for the work completed.
SEO is a long-term process, and rankings depend on many factors. We guarantee best practices and consistent efforts, but do not guarantee specific rankings. However, if there are no improvements in 6 months due to fault on Thurnix’s part, we will extend our services for free or adjust the strategy.
You own the website completely, including the source code and content, after full payment. Thurnix only retains ownership of its proprietary tools, methodologies, and general frameworks. You can host it wherever you like and modify it freely after the handover.
No, the price fixed in the contract will not change for the agreed duration. Price increases only apply to contract renewals or additional services outside the original scope. Any changes in pricing will be communicated 30 days in advance and require a written agreement.
We have professional liability insurance and backup procedures. If there are errors from Thurnix’s side, we will fix them for free and restore from backups. However, our total liability is limited to the amount you have paid in the last 12 months. We are not liable for indirect damages or lost profits.
The refund policy depends on the nature of the issue. A full refund is provided if Thurnix breaches the contract or fails to deliver as committed. A partial refund for undelivered work. No refund if the client changes requirements or due to external factors beyond our control. A mutual termination may involve a negotiated fair refund.
Absolutely not, except for necessary service providers (hosting, analytics) under strict NDAs. All client information is strictly confidential. We never share with competitors or unauthorized parties. Portfolio showcases are only done with explicit permission from the client.
Dispute resolution follows 4 steps: (1) Direct negotiation in good faith, (2) Mediation via a neutral party, (3) Arbitration if necessary, (4) Court litigation as a last resort. We prefer mediation to save time and cost for both parties.
Free support is provided during the warranty period (usually 30-90 days) for bugs and technical issues. Afterward, paid support packages are available. 24/7 emergency support for critical issues. We provide knowledge transfer and documentation so your team can self-maintain.
Yes, we reserve the right to decline projects that do not align with our values or violate regulations. This includes: illegal activities, adult content, gambling, hate speech, or industries where we do not have expertise. A mutual fit is important for project success.